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Pay us securely with your Visa, MasterCard,American Express, Discover or PayPal! We also accept personal checks and money orders.
 

Ordering Information

 

WEBSITE

You can shop earthmaidenonline.com 24 hours a day! For web orders we accept: PayPal, Visa, MasterCard, Discover, and American Express, checks or money orders. For check orders, we will hold your online order until your payment has reached us. Your check or money order should be made payable to Mary Ernst and mailed to our PO Box address.

PHONE

Before placing a phone order, please have your order ready along with your credit card information. We are available for phone orders @ (843) 762-4020  from 9AM to 6PM Eastern Time, Monday through Friday. If we are not available to take your call, please leave us your name and telephone number and we will return your call as soon as possible.

For phone orders we accept PayPal, Visa, MasterCard, Discover, and American Express or you may mail a check or money ordes. For check orders, we will hold your order until your payment has reached us. Your check or money order should be made payable to Mary Ernst and mailed to our PO Box address.

If you are using a pre-paid Earth Maiden gift card, let us know at the time of your call.

MAIL

Earth Maiden Soap & Sundries
PO Box 13018
Charleston, SC 29422-3018 

If you prefer to order by mail, you can download and print off our handy Order Form or you may simply send us a list of the items you wish to purchase on a separate piece of paper. Please be sure to include your name, shipping address and daytime telephone number along with billing address if different from shipping address if you do not use our downloadable form. For mail orders we accept personal checks, money orders, and Visa, MasterCard, Discover, and American Express cards (Please do not send Cash!). Please allow 7-10 days for first class mail to reach us. You may also shop online and select “Check” or "Money Order"as your method of payment at checkout. We will hold your online order until your payment has reached us. Your check or money order should be made payable to Mary Ernst and mailed to our PO Box address.

If you are using a pre-paid Earth Maiden gift card just send it along with your order.

FAX

Please print off our handy Order Form or you may simply send us a list of the items you wish to purchase on a separate piece of paper along with your fax cover sheet. Please be sure to include your name, shipping address and daytime telephone number along with billing address if different from shipping address.

You may also put together a fax order online. Once all the items are in your cart and the shipping and any sales tax has been added, simply print the screen and fax this order to us.

You may fax your order to (843) 762-4020. If you include an email address, we will confirm your order via email prior to shipment. Please do not put your credit card information in an e-mail message to us. That message would not be encrypted or secure.

LOCAL PICKUP

If you wish to pick your order up at our James Island Studio location, simply mention this to us at the time of your order or select this as an option in your shopping cart during checkout. We ask that all orders be placed in advance. Local pickup orders do not incur shipping charges. SC sales tax of 8.5% through April 2017 and 9% as of May 1, 2017 will incured with your order.

All orders must be received by 5PM Monday through Thursday for next day pickup. Orders received by the cut-off time will be ready after 3PM the following business day. If we are able to get an order ready sooner for you we will contact you. Orders placed after 3PM on Fridays will be available for pickup on Monday. If you need Sunday pick up you can call and check with us on availability: (843) 762-4020. We look forward to working with you.

We do not have a storefront. Our products are available online or at the Charleston Farmers Market @ beautiful Marion Squamarketsre is open Monday-Saturday from 10am to 6pm and 10am to 5pm on Sunday. We are closed on all major holidays.

ADD-ONS & CHANGES

If you need assistance with an order that has been submitted on our website incorrectly (or if you have forgotten to choose your FREE soap bar) please email or call us as soon as possible and we will be glad to make the correction for you.

PRIVACY

We respect your privacy. Our policy is that the information you share with us is confidential. We do not share confidential information with any third party not directly affiliated with this transaction. We do not store credit card numbers once we've successfully processed your order.

INTERNATIONAL ORDERS:

We ship by flat rate Internatational envelope that will accommodate 8-9 items . There is also a flat rate box for up to 20 lbs. (holds up to 45 bars of soap. Parcel arrives in 6-14 days. Since shipping charges are subject to change, if shipping quote is not accurate at time of purchase you will be contacted with corrected shipping amount and you may choose whether to continue with your purchase or cancel your order.

You may be subject to import duties and taxes, which are levied once your shipment reaches your country. Customs policies vary greatly from country to country. Contact your local customs office for information. Additional charges for customs clearance must be borne by you. 

CONTINENTAL UNITED STATES SHIPPING INFORMATION

Our shipping carrier is USPS. Packages are sent using 2-day USPS Priority Mail.  If you want overnight delivery, please call (843) 762-4020 and we will quote you a charge. We charge a flat discounted rate of $6.00 for priority mail service up to $125.01 order.

SHIPPING AND TURN AROUND TIME

Please plan on 2-3 business days from the receipt of your order until your order is shipped. Because our soap is handmade in small batches, we do not warehouse our soap. All soap is trimmed, wrapped and packaged just before shipment. That assures that your packaging will be fresh and new when it arrives for you.

 

 

 

Copyright © 2001-2017 by Earth Maiden Soaps & Sundries. All rights reserved. Disclaimer

Earth Maiden - Feel the Difference!

Earth Maiden  •  15 HIllcreek Blvd. •  Charleston SC 29412
843-762-4020 •mary@earthmaidenonline.com

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